REFUND POLICY

Escape Artists is the trading name of Escape Artists Performing Arts Company Ltd hereinafter referred to as "Escape Artists"

Whilst every effort is made to ensure that all promotional information supplied is accurate, you are advised to take appropriate precautions to verify such information. Escape Artists expressly disclaims all liability for any direct, indirect or consequential loss or damage occasioned by the user's reliance on any statements, information or advice contained in Escape Artists print, on the website or any other promotional material generated by the organisation.

By accepting your order a legally binding contract between Escape Artists and you is created. This contract shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes.

By placing your order you warrant that all details you provide to us for the purpose of booking, ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the ticket or service. If there are any changes to the details supplied by you it is your responsibility to inform us.

TICKET SALES

All tickets are subject to availability.

It is a condition of sale in respect of all tickets that a ticket is only valid for admission to the conference/seminar/event it was booked for if at no time it has been sold or exchanged at a price or value that is more than the price paid for it at the Escape Artists Box Office. Any ticket which has been at any time sold in contravention of this condition is void and will not admit the holder to the conference/seminar/event.

Escape Artists staff are authorised to refuse admission to the conference/seminar/event and reserve the right to do so if in their absolute judgement your conduct is such that it is likely to disrupt or disturb other persons attending the conference/seminar/event. Escape Artists also reserves the right to terminate your permission to be on the premises and remove you therefrom in similar circumstances.

Every member of the audience must be in possession of a valid ticket. Altered or defaced tickets will not be valid.

Confirmation of receipt of your order by e-mail, does not guarantee the ticket sale (internet sales only).

Please check your tickets as mistakes cannot always be rectified.

Escape Artists reserves the right to alter or vary the conference/seminar/event / due to events or circumstances beyond Escape Artists’ control without being obliged to refund monies or change tickets. This does not affect your statutory rights.

Escape Artists cannot guarantee that your personal expectations from a performer or a conference/seminar/event will be met. This is because personal expectations and tastes are infinitely variable. Further, Escape Artists cannot guarantee that the language, conduct or appearance of any presenter/speaker/performer will not offend you. You are advised to make enquiries at the Box Office before purchasing a ticket if you have any concerns about the nature of a conference/seminar/event. The Escape Artists refund policy will apply.

Escape Artists values an attender’s commitment in booking early and recognises that emergencies sometimes prevent attendance. The following two services are available

In the following circumstances tickets may be exchanged for another day at the same price (or higher on payment of the difference). Tickets must be received at Escape Artists Box Office not later than 48 hours before the first conference/seminar/event. There is a charge of £1.00 per ticket for this exchange service.

Alternatively, tickets will be accepted to offer for re-sale on the strict understanding that Escape Artists' unsold tickets will be sold first. This re-sale service is offered subject to your acceptance that Escape Artists does not guarantee that any ticket offered for re-sale will find a new purchaser. This service is only available if the original tickets are first returned to the Box Office and to your prior agreement to pay an additional 10% charge for the service on the value of any ticket sold.

Except to the extent of the above two services or in the event of cancellation of a conference/seminar/event no refunds or part thereof is available after a ticket is purchased.

Possession of a valid ticket authorises admission of the holder to the auditorium immediately before the conference/seminar/event begins but once the conference/seminar/event has begun the following applies. To avoid disturbing the audience and performers, latecomers will not be allowed access to the auditorium until the interval. It may be possible to follow the conference/seminar/event on closed circuit television in the bars.

The making of recordings and photography, with or without flash, is strictly forbidden.

Your mobile phone's ring facility must be switched off when inside or near the auditorium. Similarly, you must not speak into a mobile phone whilst in or near the auditorium. In an emergency you may speak into a mobile phone adjacent to the Box Office but otherwise you must do so outside the conference/seminar/event.

You are warned that the view of the stage at a conference/seminar/event is sometimes restricted. Please enquire before purchasing tickets as once purchased the refund policy applies.

Please note that certain performances may contain smoking.

Any complaints regarding the show or view from the seats should be made to the Duty Manager promptly, prior to or during the conference/seminar/event.

Escape Artists reserves the right for themselves or third parties to carry out general filming and sound recording in or around the conference/seminar/event. Purchase of a ticket signifies the holder's consent to be photographed or sound recorded and to the commercial exploitation of such film or recording without any right to payment. Any ticket holder who objects to being photographed or recorded must advise the Duty Manager before the conference/seminar/event begins.

CHILDREN'S REDUCTIONS are offered to young people if they are still at school. You should make no assumption that the availability of a child reduction means that you would find the show suitable for all within this category. As parents/guardians views as to what is suitable for a given age range varies considerably, you must satisfy yourself as to a show's suitability by enquiring first at the Box Office.

Escape Artists does not believe that a live conference/seminar/event is suitable for very young children. Please do not attend with children less than 2 years of age. You may be asked to leave the auditorium if an unsettled or crying child who is disturbing the performers or audience accompanies you.

Leaders of youth groups (including school parties) are responsible for the conduct of their party. Escape Artists accepts no responsibility for the supervision of young people in your care. You must ensure that adequate numbers of supervisory staff accompany the group. The group or some of them will be asked to leave the conference/seminar/event if the performers or audience are disturbed.

When making a booking with Escape Artists your personal information will be stored on the Box Office computer system. By making a booking you consent to your personal information being stored in accordance with the Data Protection Acts. You will be asked if this information may be used:
• to keep you informed about forthcoming productions or developments at Escape Artists;
• by other arts organisations or show producers for a similar purpose;
• by other carefully selected non-arts organisations for further information which may be of interest to you.
Please indicate which options are acceptable to you. This will enable us to process your personal information in accordance with your wishes.

Escape Artists processes conform to the Data Protection Act 1998.

Our web sites and our Official Advertisements are controlled, produced and operated by Escape Artists from our offices in the United Kingdom. Escape Artists makes no representations that the material and information displayed on or accessible via our web site are appropriate or available for use in other Countries outside the UK.